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Shipping Policy

Where do you ship?
We ship Australia wide.  Unfortunately we do not ship overseas.

Delivery Costs
Candles
Standard Shipping - flat rate of $10

Hampers
Standard Shipping - $10 per hamper

Do you offer Express Post delivery?
Yes we do – at an additional cost of $19.95 per item, however due to the overwhelming number of parcels being sent during lockdown, next day delivery can’t be guaranteed Australia Post, it may take an extra day or two. 

How long will it take for my order to be dispatched?
We aim to have orders processed within 24 hours.  If we receive your order over the weekend it will be processed on Monday (except on Public Holidays).

Bulk Orders
For bulk & corporate orders please contact us. We can have a chat and work to a budget.  During the lead up to Xmas please ensure you give us plenty of notice.

Authority to leave or receipted delivery?
If there is somewhere safe to leave the parcel please let us know in the notes and you can opt for authority to leave. If not our courier or Australia Post will leave a card with contact details on how to get the parcel (either redelivered or from a collection point if with a courier or pick up from local Post Office).

How long will it take for my order to arrive at its destination?
Below is a general guide only.  Due to Covid there may be significant delays and unfortunately once the parcel has been dispatched this is out of our control.  We will send you tracking details so you can keep an eye on the progress.

Greater Sydney, NSW, ACT 2 - 4 days
Tasmania 3-5 days
Victoria: 3-5 days
Queensland: 3-5 days
Western Australia: 3-10 days
Northern Territory: 3-10 days
All regional areas can take up to approximately 2 extra days

Shipping Details
It is very important when placing your order that you put the correct delivery address details.  If sending to a business please also be sure to include the business name.  If you put the incorrect address we are not responsible for picking up the parcel.  If the parcel is returned to us, we can then send to the correct address at a cost of $15 which must be paid prior to dispatch.

I live in Sydney, can I pick up from you?
Yes you can, we are located in Sans Souci 2219.  Please contact us if you would like to do so.  Hamper orders will need to be placed by 5pm to be picked up the next day.  The majority of our candles are made to order, so will take 3-5 business days to be ready.  We normally have a selection of candles made and ready to go, please contact us to see if we what is available.


What if my item arrives damaged?
When our products leave Sassy Soy headquarters we ensure they are carefully wrapped. Hampers are packed in a premium quality box, then bubble wrapped and placed inside an outer shipping carton to avoid any damage during transit. In the unfortunate event your product arrives damaged Sassy Soy is not liable for any products damaged or lost during shipping. We will try to help in any way we can but you will need to contact the carrier to file a claim.